As patients health and safety is our priority, and in compliance with the new Government guidelines, our clinics in Geraldton and Subiaco have closed temporarily until further notice.
Dr Oates and his team are available to support you and thanks to modern technology, we will be able to continue assisting you. Our practice number (08) 9382 4800 is being monitored and answered so please do not feel frightened that you will not be able to access us. We are also available on social media, email and you can PM us with a direct message. Our team will be on to it and come back to you as soon as possible.
TELEHEALTH & VIDEO CONSULTATIONS
Although our physical doors might be closed, our Virtual Doors are open! We will continue to offer patients phone or video consultations, and we are in the process of contacting patients with existing bookings plus patients who have been on our waiting list for both our Subiaco and Geraldton clinics.
New consultations continue as per normal and can be booked by phone, with clear instructions on how to prepare for your virtual consultation, or via email.
Facial Cosmetic virtual consultations are at a reduced fee of $200, reflecting that a medicare rebate will not be available.
ENT virtual consultations will be in accordance with the MBBS & Government guidelines on Telehealth consultations and will be discussed at the time of booking.
FREQUENTLY ASKED QUESTIONS
I HAD SURGERY AND NEED TO ATTEND MY POST-OP REVIEW, WHAT NOW?
Our clinic is managing most patient reviews by phone and email. For dressing changes or drain removal, Nurse Fiona will perform these appointments in our Day Hospital, adhering to all government advice and guidelines. Our team will contact you with a specific arrival and departure time, to limit and control appointments.
WHAT HAPPENS NOW WITH THE SURGERY I HAD BOOKED?
We are contacting patients directly about their scheduled surgery after closure. Any patient who has had their surgery delayed due to this situation can have a full refund, or choose to retain their place in the surgical ‘queue’ once we are able to operate again.
HOW SOON WILL YOU BE OPEN AGAIN?
We hope by latest 1 June, however are unsure. The guidelines may change dependant on the advice of the CMO, Brendan Murphy to the Prime Minister. We will monitor the situation and keep you updated once we know a re-opening date.
UPDATES AND WHAT IS HAPPENING
Follow progress updates on all social media platforms @academyfaceandbody or subscribe to our newsletter by completing the contact us form to be first in the queue, or just be in the know on what is happening.
To all patients for your support and understanding during the rescheduling and cancellation of appointments last week. We had to act rapidly and may not have been able to get in contact with all of our patients. We apologise sincerely, however be assured we are not going away and are here to answer your questions and support you no matter what.
Stay connected with us, your family and your friends.
And finally to my amazing team of doctors, nurses, cosmetic injectors, dermal therapists, and support staff – thank you for staying focused during these times, your understanding, support and commitment is much appreciated.
I will see you all soon, back in the clinic, and full speed ahead!
Dr Jayson Oates FRACS
To ensure the safety of our patients, team and yourself:
DO NOT ENTER / VISIT THE PRACTICE IF YOU DISPLAY ANY OF THE FOLLOWING SYMPTOMS OR HAVE BEEN INVOLVED / EXPOSED TO:
- Overseas travel in the last 14 days
- Contact with someone who is unwell, has confirmed coronavirus or is confined due to possible coronavirus
- Are unwell in any way, including with a sore throat, fever or cough
- Call us on (08) 9382 4800 in clinic hours or email us on firstname.lastname@example.org should you need to make contact with us